Frequently Asked Questions

Everything you need to know about bringing Orchard Home into your space.

How long will it take for my furniture to arrive?

Most in-stock items ship within 3-5 business days. Large furniture pieces delivered via our white-glove service typically arrive within 2-4 weeks depending on your location.

What is your return policy for home decor?

We offer a 30-day return window for most decor items and small furniture. Items must be in their original packaging and unused condition to qualify for a full refund.

Do you offer international shipping?

Currently, Orchard Home ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders soon.

How can I track the status of my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also view status updates in your account dashboard.

Are your wood products sustainably sourced?

Yes, we pride ourselves on craftsmanship and ethics. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to minimize our environmental footprint.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger purchases.